The Ethics of Nudging
Previously, we have emphasised the importance of organisations having a policy on the ethics that guide their marketing. What are the ethical guidelines around nudging, particularly if it is for a client’s benefit?
- Published in ethics, marketing, Psychology
Sensory Storytelling
Compelling storytelling is more than good content management. Storytelling creates trust.
- Published in Design, ethics, Psychology
Creating Client Memories in 2022
Now is the time for businesses and brands to think and plan the memories we want to create for clients in 2022. Yes, 2021 has just finished and it is tempting to look back with nostalgia on the memories we have of the year that has gone. However, we need to be planning for the memories we want to create in 2022.
- Published in Psychology
Game Theory
Businesses use to have one objective, to make a profit. It was comparatively simple; make a profit, keep shareholders happy, and issues about climate, carbon footprint and social responsibility were ignored, or at least of lesser importance than profitability.
- Published in ethics, marketing, Psychology, Workplace
The Doors of Perception
How open are the doors of your client’s perception to your brand and the services you provide?
- Published in marketing, Psychology, Wellbeing
Content Fatigue
It starts with that dry, gritty feeling in our eyes. Blinking does not solve it. In a hypnotic state, our eyes stare at the screen; our minds have the consistency of a wet sponge. Content fatigue!
- Published in marketing, Psychology, Wellbeing
Time – Structure or Simplify
For all the time saving devices we have, time always seems to remain in short supply. A fault perhaps of our perceptions and expectations, rather than anything to do with time itself.
- Published in Psychology, Wellbeing, Workplace
How much space do we occupy?
Have you ever thought how much space your business occupies in the minds of clients or customers?
Why is this a crucial question?
- Published in marketing, Psychology
Content Marketing for Not-For-Profits
One of the ongoing consequences of COVID has been the recognition of many not-for-profit organisations for the need to have an online presence. Like anything worthwhile, it takes a willingness to commit time and energy to build the organisation’s online presence and keep it up to date, relevant, and engaging.
In the busyness of meeting client demands, many organization’s websites grow irrelevant, out of date and out of touch with clients, the community, and funders. Senior managers in not-for-profit’s must remember that content marketing is essential in driving revenue, brand visibility and engagement with the broader community [1]. For example, it is increasingly common for organisations that provide funding to go to an organisation’s website as part of their decision-making process.
What is content marketing?
Content marketing is creating and distributing valuable, relevant, and consistent information to attract, retain and ultimately drive customer or client action[2]. Many not-for-profit’s ignore content marketing thinking it is only for-profit businesses or companies that sell a product. Yet, most not-for-profits want to communicate the needs of the client group they are serving and drive action from the wider community. Hence, it is in:
- Communicating the need of the client group/s.
- Encouraging donations; and
- Driving action from the wider community.
Not-for-profit organizations need to understand and use content marketing [3].
How can the not-for-profit sector start to use content marketing effectively? The advantage for many not-for-profit organisations is the power of the message they have to share. However, many not-for-profit’s share the need they are dealing with rather than their service’s impact [1].
It isn’t that the need is not necessary; the volume of demand can be overpowering. People want to feel they are making an impact or contributing to something that is making an impact. This is where it is essential to understand the psychology of giving.
When we work for a not-for-profit organisation, it is easy to fall into the trap of thinking everyone should contribute to our cause. However, community members have multiple organisations with equally important missions seeking their donations as well. We need to understand the psychology of giving and use it to ensure our content marketing increases donations and community support
This is where following the PSI method can be useful:
- The problem your organization exists to solve.
- The solution is what your organization is doing to solve the problem.
- The impact is the impact of your organization on the problem. It can also be helpful to mention what happens if the problem is not solved.
Don’t forget the importance of communicating options for how community members can be involved. Again, this comes down in part to understanding the psychology of giving. When people have options around their contributions, they give more than when asked for a fixed amount [4]. When we need donations for large projects that provide impact and benefit, it is better to be specific because we can draw on the project to discuss impact.
However, it is helpful to use content marketing to demonstrate the different options people have to contribute to the organisation.
Developing compelling content marketing involves mentally stepping outside the organisation’s parameters and thinking as a community member who knows nothing about what your not-for-profit does. This can be a challenge when we are caught in the demands of meeting client needs.
Engaging external content marketers who are familiar with the not-for-profit sector can be helpful. It is easier for organisations such as Tonic to understand stakeholders’ primary drivers for why they would like to be involved with your organisation. Our team also has experience in knowing the communication channels that are most effective for reaching stakeholders and the messages and themes that will resonate with them.
Why spend time on developing an excellent content marketing strategy? As we said at the beginning, it:
- Communicates the need of the client group/s.
- Encourages donations; and
- Drives action from the wider community,
This takes the awareness of your organisation to a higher and measurable level so people can engage on a deeper level and take action to assist you in achieving your mission [5].
The time, energy and finances spent on content marketing is investing in the ongoing success of your not-for-profit organisation.
[1] https://marketinginsidergroup.com/content-marketing/nonprofit [2] What is Content Marketing? (contentmarketinginstitute.com) [3] https://marketinginsidergroup.com/content-marketing/nonprofit [4] ibid [5] https://prosper-strategies.com/nonprofit-content- Published in marketing, Not-For-Profit, Psychology
Leveraging design principles to drive your content
Leveraging Design Principles to drive your content
When communicating we often focus on the content of the message we want to convey. We want our words to create an impact, to resonate with the reader. Yet in an era where visual communication is increasingly important thanks to social media platforms such as Instagram and TikTok, design can be equally, if not more important than the content we are trying to communicate. If the design of our message alienates our audience, the content will not matter.
Effective online communication is a combination of content and design, with design being the conscious and intuitive effort to bring order and coherence to the message.[1] Design has a number of fundamental components some of which are discussed below.
The IMPORTANCE of hierarchy.
In an era of short attention spans, designing effective hierarchies are essential to allow readers to know what to focus on. Hierarchies are essential to allow for the rapid absorption of relevant information because they influence the order in which the human eye perceives and takes in information.[2] There are different ways to create hierarchies. There are hierarchies of size, colour, and perspective.[3]
A simple way to create a hierarchy is through the size of the font. People will read bigger things first.[4] The typeface is also important in the creation of hierarchy. The weight and width of the font creates a hierarchy.
Using the hierarchies of the size of fonts, colours, perspective, and space not only influences the order in which the human eye perceives the information but can also simplify a complex message.[5] When we are reading complex reports or material, hierarchies can be like signposts, telling us where we have been and where we are going.
How are your F’s and Z’s?
Are you taking advantage of the F’s and Z’s patterns of your readers?
When reading blogs or content dense information, readers will first scan down the left-hand side of the article looking for words, topics or sentences that interest them. When they find something that interests them, they then read right [6]. The result is a pattern like an F.
Knowing this it is important to align important information on the left of the page and make use of short, bolded headlines, bullet points and other such attention-grabbers to break up paragraph blocks.[7]
The Z pattern applies to other sorts of pages, like ads or websites, where information is not necessarily presented in block paragraphs. In these situations, a reader’s eye first scans across the top of the page, where important information is likely to be found, then shoots down to the opposite corner at a diagonal and does the same thing across the lower part of the page [8]. Here important information should be positioned at the top right, bottom left and bottom right of the page.
Remember the importance of S P A C E
Space draws attention to itself. Space draws the eye to it and allows the reader not only to see what is important but also to rest. When we want a reader to take in what is important, we not only have to use hierarchies to draw their attention to the message, but we also must create space where they can absorb the message we are communicating. When language is dense and there is not much space on the page or the website it becomes much harder to take in the information because we cannot filter or prioritize what is important.
Likewise, if we want to encourage a person to take action, such as click on link, it is important to have space around the link, as this will draw the readers’ eye and be more likely to result in them taking the action we are encouraging.
Communication is more than the words we use, it happens through form and figure, colour, composition, and typography. Each graphical element is a “word”, such as the colour of a shape. The colour palette becomes a “sentence”. How those colours are woven together throughout the design becomes a “paragraph”. These paragraphs communicate meaning in the design [9].
It is the effectiveness of the interplay between the words and the design that conveys the message effectively. We need to take as much care with the design as we do with the words to ensure the design assists in the communication process rather than hinder the message we want to convey.
[1] https://skyrocketgroup.com/the-importance-of-communication-in-design/ [2] https://254-online.com/hierarchy-principle-of-design/ [3] Ibid [4] https://99designs.com.au/blog/tips/6-principles-of-visual-hierarchy/ [5] https://254-online.com/hierarchy-principle-of-design [6] https://99designs.com.au/blog/tips/6-principles-of-visual-hierarchy/ [7] ibid [8] ibid [9] https://medium.theuxblog.com/design-is-communication-e371ad9042a3- Published in Design, Psychology
